Shipping & Returns - 5 Lamps Lighting

We are not always able to hold stock of all items on the website and may need to order your product(s) in to our warehouse or deliver directly to you from one of our suppliers. Lighting stock levels can fluctuate and some products on our website are subject to availability.

We aim to dispatch all orders within 3-10 working days. If we are unable to dispatch items within this time, customers will be contacted as soon as possible and notified of the expected delivery date

Some products are also shipped directly to you from our suppliers.

We kindly advise our customers not to book an electrician until their items are delivered. If you require the goods in a set timeframe, call us to get a better indication for the delivery.

Ireland Delivery Rates

Shipping is free for all orders over €300.

Returns & Exchanges

How to Return an Item

All Return Requests should be emailed to info@5lampslighting.ie. Unsuitable goods (even if you change your mind) can be returned within 30 days for a refund. Returning an items is done so at your own cost. Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on info@5lampslighting.ie to arrange your return. 5 Lamps Lighting cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer. The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund. Key Notes regarding returning of goods; Your refund will be issued when the item(s) are returned and inspected. Please ensure the orginal DPD label is removed from the outer box. Please pack the light up as best you can. Seal tight to prevent any movement inside the box Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging. If items arrive back to us broken or damaged your full refund may not be guaranteed. **

DAMAGES & FAULTY ITEMS POLICY

All breakages must be reported within the first 1-3 days upon delivery. In the unlikely case of damages or faults, please contact us directly at info@5lampslighting.ie with pictures of the item(s). Cost of delivery is a non refundable service fee. Broken glass or missing components do not class as faulty and replacement parts / glass will be sent.